Rights of withdrawal
Right of withdrawal for the Consumer
1) Consumer shall have a right of withdrawal which may be exercised within a period of two weeks:
Advice on your right of withdrawal
Right of withdrawal
You are entitled withdraw from your contractual declaration within 14 days by means of a notification in text form (e.g. as a letter, fax, e-mail), without having to provide reasons for this withdrawal, or - if the goods are delivered to you prior to expiry of the deadline - by means of returning the goods. The withdrawal period shall commence upon receipt of this advice in text form, but not prior to receipt of the goods by the recipient (in case of recurring delivery of similar goods, not prior to receipt of the first partial delivery), and not prior to the fulfilment of our information obligations under Article 246 section 2 in connection with section 1 subsections 1 and 2 EGBGB (Introductory Act to the German Civil Code) as well as our obligations under section 312e subsection 1 sentence 1 BGB (German Civil Code) in connection with Article 246 section 3 EGBGB. The timely dispatch of the withdrawal declaration or of the goods shall suffice to meet the deadline. The withdrawal declaration is to be directed to:
Jean Hund, Tulpenweg 4,
76571 Gaggenau, Germany
by fax to +49 (0) 7225-913731 email: mail(at)sonicworld.de
Consequences of a withdrawal
In case of a valid withdrawal, the performances already received by each party must be mutually returned and any usufruct which may have been obtained (e.g. interest) must be restituted. If you are unable to return or surrender the performance or usufruct received (for instance the advantage of using the goods), entirely or in part, or only in a deteriorated condition, you are insofar obligated to compensate us for the loss in value. You shall only be obligated to compensate us for the deterioration of the goods or for usufruct obtained in as far as the usufruct or deterioration was due to a handling of the goods which goes beyond the examination of their characteristics and functions. An “examination of the characteristics and functions” shall be the testing and trial of the relevant goods, in a manner which is possible and customary for purchases at shop premises. Goods which can be sent as packages are to be returned at our risk. You shall be obligated to bear the regular costs of the return shipment if the goods correspond to the order and if the price of the goods to be sent back does not exceed a sum of 40 Euro, or if you, in cases where the price was higher, had not effected the agreed payment or any contractually agreed partial payment at the time of such withdrawal. In all other cases, the return shipment shall be free of charge for you. Goods which cannot be sent as packages shall be collected at your premises. Claims for reimbursement of payments must be settled within 30 days. For you, the deadline shall commence upon the dispatch of your withdrawal declaration or of the goods, for us upon their receipt.
End of the advice on your right of withdrawal
2) The right of withdrawal shall not apply to deliveries of goods which have been produced in accordance with customer specifications or which are clearly tailor-made to the personal requirements, nor shall it apply to software, if you have unsealed the delivered data carriers.
3) Please avoid any damage and contamination. If possible, please return the goods to us in their original packaging, including all accessories and including all packaging components. If necessary, please use additional protective packaging. Should you no longer possess the original packaging, please ensure sufficient protection against transport damage by means of suitable packaging, in order to avoid compensation claims due to damage caused by inadequate packaging.
4) Please return the goods to us as a package, postage paid, and keep the receipt of posting. We will be pleased to reimburse you for the postage costs in advance, unless you are obligated to bear such costs yourself.
5) Please call us under the telephone number [+49 (0) 7225-913730 +49 (0) 7225-913730] prior to returning any goods, in order to notify us of the return shipment. In this manner, you enable us to correlate the products as quickly as possible.
6) Please note that the issues specified in subsection 3 through 5 above do not constitute prerequisites for the valid exercise of the right of withdrawal.